Shipping policy

Deliveries

All deliveries are made Monday to Friday between 9am and 5.30 pm. The delivery date will be notified in advance by email. Standard lead-time for delivery is five to ten working days after receipt of full payment, unless otherwise stated. All the Company’s vehicles have a multi-drop schedule; therefore, it is not possible to state an exact delivery time. We can usually inform the customer in advance of the day and whether then delivery will take place in the morning or afternoon.

The Seller reserves the right to not arrange delivery for certain orders to certain areas in which case the buyer will be required to arrange collection from the Seller’s warehouse.

The Company’s standard delivery is one-man delivery only to a business address unless otherwise agreed in writing with MFUK. All deliveries are standard with a one man drop to the entrance of the front door on the ground floor unless otherwise specified and the surcharge has been paid. The drivers are unaccompanied, and they may require assistance with unloading, otherwise please enquire for our upgraded delivery service when placing the order.

We can also provide delivery to a residential address or we can deliver directly to a third party (i.e., the buyer’s client) at an extra service charge to be added to the standard delivery cost of the order. We require at least a representative of our trade customer to be present on the delivery address if the delivery is to a residential address or a third party. Alternatively, trade customers can arrange collection at our warehouse given previous notice.

All deliveries must be signed for and name printed by the Customer in front of the driver. In the unlikely event that the quantity of boxes is less than or exceeds the quantity indicated in the delivery note, the actual quantity unloaded shall be recorded in writing and counter-signed by the Customer on the delivery note. If there is no one to sign for the delivery, the goods would be taken back to the Company and the customer will be charged for the re-delivery of the goods.

Certain items are required to be checked by our trade customers in front of the driver at the time of the delivery. This will be stipulated in advance by the seller per email. In these cases, it is the Customer’s responsibility to arrange a representative to check these items. Failure to check these items could result in invalidating your claims on any damages.

Please note our insurance only covers us for deliver the goods to your front door and does not extend to moving items inside your property. Therefore, the Seller is not liable for any damages caused by drivers carrying stock into the Customer’s premises. The driver must remain with their vehicle and must not leave the vehicle unattended.